Complaint on promo fares
No less than Congress has begun looking into the complaints of passengers regarding the promotional fares of budget airlines. A resolution was filed to conduct an inquiry into the allegation that local carriers are issuing tickets that are non-refundable, non-reroutable, non-endorsable and which, if unused, are forfeited.
Another bill also mentioned the inconveniences experienced by passengers because budget airlines tend to over-book, cancel flights and, at times, deny boarding of some passengers.
Transportation Secretary Manuel Roxas said his department will also look into the restrictions imposed by low-cost carriers that offer very low ticket price but which come with steep rules.